This Privacy Policy explains how PakPicks Collective (“PakPicks”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website and any future mobile applications or related services (together, the “Platform”). By using the Platform, you agree to the practices described in this policy.
1. Information We Collect
We collect the following information when you use PakPicks:
- Account information — your name, email address, and password when you register.
- Order information — your shipping address, phone number, and purchase history when you place an order.
- Payment information — we do not store full card details. Payments are processed securely through our payment partners; we retain only what is necessary to confirm and reconcile your order.
- Usage data — pages visited, products viewed, and time spent on the Platform to improve your experience.
- Device information — browser type, IP address, and operating system for security purposes.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Send order confirmations, shipping updates, and receipts.
- Provide customer support.
- Improve our Platform and personalise your experience.
- Send you promotional emails — you can unsubscribe at any time.
- Detect and prevent fraud or abuse.
3. Sharing Your Information
We share your information only when necessary:
- With vendors — your name, shipping address, and phone number are shared with the vendor fulfilling your order, solely so they can complete that order.
- With couriers — your name, delivery address, and phone number are shared with the courier service responsible for delivering your order.
- With payment processors — to complete your transaction securely.
- With analytics or advertising service providers — where we use such tools, they may receive anonymised or pseudonymised usage data to help us understand and improve the Platform.
- With law enforcement — if required by Pakistani law or to protect our legal rights.
We do not sell your personal information to third parties for marketing purposes.
4. Data Retention
We retain your personal information for as long as your account remains active, and afterwards for as long as reasonably necessary to comply with legal, tax, or accounting requirements, resolve disputes, and enforce our agreements. Order records in particular may be retained longer than account information, for accounting and dispute-resolution purposes.
5. Data Security
We use industry-standard security measures to protect your data, including encrypted connections (HTTPS) and secure database storage. However, no system is 100% secure. If you believe your account has been compromised, contact us immediately at help@pakpicks.pk.
6. Cookies & Analytics
We use cookies to keep you logged in, remember your preferences, and understand how you use our Platform. We may also use analytics or advertising cookies (such as those provided by third-party analytics services) to help us measure and improve Platform performance. You can disable cookies in your browser settings, but some features may not work correctly without them.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and personal data.
- Opt out of marketing emails at any time.
To exercise any of these rights, email us at help@pakpicks.pk. Where you request account deletion, we will remove or anonymise your personal information within a reasonable time, except where we are required or entitled to retain certain records (for example, completed order and payment records) for legal, tax, or dispute-resolution purposes.
8. Children's Privacy
PakPicks Collective is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has registered, please contact us and we will delete the account.
9. Third Party Links
Our Platform may contain links to vendor social media pages or external websites. We are not responsible for the privacy practices of those sites. Please read their privacy policies before sharing any personal information with them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by email at least 14 days before any material changes take effect. Continued use of the Platform after that date means you accept the updated policy.
11. Severability
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12. Governing Law
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the jurisdiction of the competent courts of Pakistan.
13. Contact
If you have any questions about this Privacy Policy, contact us at help@pakpicks.pk or via WhatsApp at +92 326 4277856.