Seller Terms & Conditions

These Seller Terms & Conditions (“Agreement”) govern your participation as a seller on PakPicks Collective (“PakPicks”, “we”, “us”, or “our”), including our website and any future mobile applications or related tools we make available (together, the “Platform”). By submitting a seller application, accepting an approval invitation, or listing any product on the Platform, you agree to be bound by this Agreement in full. If you do not agree, do not apply or list products.

1. Eligibility

To apply as a seller on PakPicks Collective you must:

• Be at least 16 years of age.
• Sellers under 18 must have parent/guardian consent.
• Be a resident of Pakistan or operate a business registered in Pakistan.
• Sell products that are genuinely made, sourced, designed, or supplied by your business.
• Have the legal right to sell the products you list (ownership, licence, or authorisation).
• Provide accurate information in your application and keep it current throughout your time on the Platform.

PakPicks reserves the right to decline any application, suspend a seller account, or revoke seller status at any time if eligibility requirements are not met, Platform policies are violated, or information provided is found to be false, misleading, or incomplete.

2. Application & Approval

Submitting a vendor application does not guarantee approval. Applications are reviewed by our team, typically within 5–10 business days. We assess brand authenticity, product quality, category fit, and the overall standard of your application.

If approved, you will receive an invitation by email to set up your seller account. Your seller profile and store go live only after you have completed onboarding, including uploading at least one active product. PakPicks may request additional information or documentation at any stage of the review process.

3. Seller Account

You are responsible for maintaining the security of your account credentials. You must not share your login with any other person. Any action taken under your account is your responsibility. Notify us immediately at help@pakpicks.pk if you suspect unauthorised access.

Each seller is permitted one account. Creating multiple accounts to circumvent a suspension or rejection is grounds for permanent ban.

4. Product Listings

4.1 Accuracy

All product titles, descriptions, prices, and images must be accurate and truthful. Misleading descriptions, artificially inflated “compare at” prices, or stock photography that misrepresents the actual product are prohibited.

4.2 Prohibited Items

You may not list any product that is:

• Counterfeit, infringing any trademark, copyright, or intellectual property right.
• Illegal to sell under Pakistani law or the laws of the buyer's location.
• Hazardous, unsafe, or lacking required safety certifications.
• Adult-only, offensive, or contrary to public decency.
• A digital download, NFT, or intangible good (physical goods only at this time).

PakPicks may remove any listing at our discretion, with or without prior notice, if we determine it violates these terms or harms the Platform's reputation.

4.3 Images

You must own or hold a licence for every image you upload. Images must accurately show the product being sold. Minimum resolution is 800 × 800 pixels. We recommend at least 3 images per product (front, detail, in-use or context). Watermarks, promotional text overlaid on images, and competitor branding are not permitted.

4.4 Pricing

Prices must be in Pakistani Rupees (PKR). You set your own prices and may change them at any time, except during an active promotional campaign you have joined. PakPicks does not set minimum or maximum prices, but reserves the right to de-list products priced in a manner that appears deceptive to customers.

4.5 Stock & Availability

You are responsible for keeping stock quantities accurate. If you receive an order for an item you cannot fulfil, you must cancel and refund the customer promptly and update your inventory. Repeated cancellations due to inaccurate stock will result in a warning and may lead to account suspension.

4.6 Made-to-Order Products

If you offer handmade, custom, or made-to-order products that require additional production time, you must clearly indicate this on the listing and, where enabled by the Platform, contact the customer after an order is placed to confirm production timelines before dispatch. Failure to communicate realistic timelines to customers may result in a warning or account review.

5. Commission & Fees

PakPicks charges a commission on each completed sale. There are no fees to open a shop or list products — 0% to get started. Commission rates vary by category and are shown to you in your seller dashboard at the time of account approval and whenever they are updated.

5.1 Commission Rates by Category

Current commission rates are set per category and shown in your seller dashboard. Rates may be updated from time to time — see Section 5.3 for how you'll be notified of any change.

5.2 Additional Selling Fees

Depending on the payment method used by the customer, a payment processing fee may apply to each transaction, in addition to the category commission. Where applicable, the current fee amount will be shown in your seller dashboard and reflected in your payout calculations, so you can always see the exact deductions applied to a given order.

5.3 Seller Joining Fee

PakPicks may introduce a one-time seller joining fee from time to time. If a joining fee applies at the time of your application, the amount and payment process will be clearly stated to you before your store goes live, and your store will not go live until any such fee (if applicable) has been paid.

Commission rates and fees may be changed at PakPicks' discretion, for example during promotional periods or as your sales volume grows. Any change to your rate will be communicated at least 14 days in advance by email.

Other than what is described above, there are currently no listing fees or monthly subscription fees. PakPicks reserves the right to introduce new fee types in the future with reasonable advance notice to sellers.

6. Orders & Fulfilment

6.1 Accepting Orders

When a customer places an order for your product, you will be notified via email and your seller dashboard. You must confirm or reject the order within 24 hours. Consistently failing to respond to orders will result in your account being flagged for review.

6.2 Shipping

You are responsible for packing and dispatching orders within the handling time stated on your product listing (default: 2 business days). Orders must be shipped using a trackable courier service. You must enter the tracking number in your seller dashboard when the item is dispatched.

6.3 Packaging

Products must be packed securely to prevent damage in transit. We encourage branded, thoughtful packaging — it reflects on your brand and on PakPicks. Damaged goods resulting from inadequate packaging are your responsibility.

6.4 Cancellations

If you must cancel an order, you must do so before the item is shipped and notify the customer with a reason and a full refund. PakPicks may monitor cancellation rates and act against accounts with elevated cancellation frequency.

6.5 Refused Cash on Delivery Orders

If a customer refuses to accept a Cash on Delivery (COD) order at the point of delivery, PakPicks bears no responsibility for the resulting loss. In such cases, you are responsible for the delivery charges for both legs of the parcel's journey — the original delivery to the customer and its return back to you.

Where you have an available pending payout balance, these delivery charges will be deducted directly from that balance. If no pending balance is available at the time, you will be required to pay the delivery charges directly to PakPicks.

7. Returns & Refunds

Customers may request a return within 7 days of delivery if an item arrives damaged, defective, or significantly not as described. You are required to accept such returns and issue a full refund within 5 business days of receiving the returned item.

Change-of-mind returns are at your discretion. If you choose to accept them, clearly state your return policy on your product listings. Whatever policy you publish, you must honour it.

PakPicks may, at its discretion, issue a refund to a customer directly and deduct the amount from your next payout if a dispute cannot be resolved in a reasonable time.

8. Payments & Payouts

Seller payouts are processed on a bi-weekly basis (every two weeks) for all orders that have reached “delivered” status and are outside the return window. Payout amounts are the sale price less our commission and any applicable deductions (e.g. refunds, penalties, or payment processing fees under Section 5.2).

Payouts are made via bank transfer, or such other payout method as PakPicks may make available from time to time, to the account or details you register in your seller profile. You are responsible for providing and maintaining accurate payout details. PakPicks is not liable for misdirected payments resulting from incorrect information you have provided.

PakPicks reserves the right to withhold payouts if there is a reasonable suspicion of fraud, an active dispute, or a violation of these terms under investigation.

9. Conduct & Platform Integrity

You agree not to:

• Solicit customers to complete transactions off-platform to avoid commission.
• Post fake reviews or incentivise customers to leave reviews in exchange for gifts or discounts.
• Use the Platform to advertise products or services not listed in your approved store.
• Engage in any form of harassment, threats, or abusive communication with customers or PakPicks staff.
• Manipulate search rankings through keyword stuffing or other deceptive means.

10. Intellectual Property

You retain ownership of your brand name, logo, product images, and descriptions that you upload (“Your Content”). By uploading Your Content to PakPicks, you grant us a non-exclusive, royalty-free licence to display, reproduce, and promote Your Content on the Platform, in marketing materials, and on social media for the purpose of operating and promoting PakPicks Collective.

You must not infringe the intellectual property of others. If we receive a valid takedown notice relating to your content, we will remove the relevant listing and notify you.

11. Confidentiality

Customer personal information (names, addresses, contact details) shared with you for the purpose of fulfilling an order must be used solely for that purpose. You must not add customers to marketing lists, sell their data, or contact them for any purpose unrelated to their order without their explicit consent.

12. Suspension & Termination

PakPicks may suspend or terminate your seller account if you:

• Violate any provision of this Agreement.
• Receive repeated or serious customer complaints.
• Engage in fraudulent or deceptive conduct.
• Fail to maintain the quality standard your application represented.
• Become ineligible under Section 1 above.

We will endeavour to give you written notice and an opportunity to respond before termination, except where immediate action is necessary to protect customers or the Platform. Upon termination, outstanding payouts for legitimately completed orders will be processed within 30 days, after deducting any amounts owed to PakPicks or customers.

You may close your seller account at any time by contacting us at help@pakpicks.pk. Active orders must be fulfilled or cancelled and refunded before closure.

13. Disclaimers & Limitation of Liability

PakPicks provides the Platform on an “as is” basis. We do not guarantee uninterrupted service, a specific level of sales, or that the Platform will meet your specific requirements. We are not liable for indirect, incidental, or consequential losses arising from your use of the Platform, including but not limited to lost profits or loss of business opportunity.

You are solely responsible for the products you sell, including their safety, legality, and fitness for purpose. As a marketplace, PakPicks is not a party to the sale contract between you and the customer, and is not liable for product defects, personal injury, or property damage arising from your products.

14. Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under this Agreement where that failure or delay results from causes beyond its reasonable control, including but not limited to internet or hosting outages, power failures, natural disasters, courier disruptions, government action, or public health emergencies.

15. Electronic Acceptance

By submitting a vendor application, accepting an approval invitation, or listing a product, you provide your electronic acceptance of this Agreement, which is legally binding to the same extent as a physical signature.

16. Changes to These Terms

We may update these terms from time to time. When we do, we will update the effective date at the top of this page and notify active sellers by email at least 14 days before changes take effect. Continued use of your seller account after that date constitutes acceptance of the updated terms.

17. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

This Agreement, together with our Privacy Policy and any category-specific commission terms shown in your seller dashboard, constitutes the entire agreement between you and PakPicks Collective regarding your participation as a seller, and supersedes any prior agreements or understandings.

19. Assignment

We may assign or transfer our rights and obligations under this Agreement, for example in connection with a business restructuring, merger, or sale. You may not assign your rights under this Agreement without our prior written consent.

20. Waiver

If we do not enforce any right or provision of this Agreement on a particular occasion, this does not mean we waive that right or provision for the future.

21. Notices

We may send you notices relating to this Agreement or your seller account via the email address associated with your account. You are responsible for keeping this address up to date.

22. Survival

Sections relating to intellectual property, confidentiality, limitation of liability, outstanding payouts, dispute resolution, and any other provision which by its nature should survive, will remain in effect after your seller account is closed or this Agreement otherwise ends.

23. Governing Law

This Agreement is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from this Agreement shall be subject to the jurisdiction of the competent courts of Pakistan.